The Solutioner

Terms of Service

Last updated: 2026-10-29

These Terms explain the conditions for using www.the-solutioner.com (the Website). Merely browsing does not conclude a service contract or establish acceptance of terms that legally require separate agreement. Mandatory rights apply regardless of these Terms.

Scope: These Terms cover the use of this Website only. They do not govern the concierge, villa rental, property management, transport, or event-planning services we provide to our clients. Those services are subject to separate contractual agreements concluded between you and us in writing before any service is rendered.

1. Website Operator

The Website is operated by:

Antonio Guillermo Fernandez Young
Polígono 17, Parcela 149
07570 Artà
Balearic Islands, Spain
NIF: 37340722S
Email: hello@the-solutioner.com

2. Permitted Use

You may browse the Website and make legitimate enquiries about our services. You must not:

  • Use the Website in any way that violates applicable law or these Terms.
  • Attempt to gain unauthorised access to the Website, the server it runs on, or any related systems.
  • Interfere with the Website's normal operation (e.g. denial-of-service attempts, vulnerability scanning without our prior written permission, automated scraping at a rate that degrades service).
  • Use the Website to send unsolicited commercial communications, spam, or any content that is unlawful, defamatory, obscene, or infringing.
  • Copy, reproduce, redistribute, or create derivative works of the Website content beyond what is permitted by applicable copyright exceptions.

3. Intellectual Property

Website text, images, logos, design and other materials are protected by the rights of their respective owners. Browsing does not transfer those rights. Use beyond permission granted by the right holder or by applicable law requires authorisation. Statutory exceptions and other lawful uses remain unaffected.

4. Email enquiries

Use the email link on the contact page for enquiries and provide accurate information you are entitled to share. Sending an enquiry alone does not conclude a service contract. A separate agreement is required and may be concluded by an exchange of emails. The Privacy Policy explains personal data handling.

5. No Service Contract via the Website

The Website provides information and a contact channel; it has no online checkout. Bookings and service contracts require a separate agreement, such as an accepted quotation or booking confirmation. Browsing or sending an enquiry alone does not make a booking. This does not remove any binding effect that applicable law gives to advertising, service descriptions, prices or precontractual information, including consumers' rights under Article 61 of Spanish Royal Legislative Decree 1/2007.

6. External Links

External links lead to services operated by third parties. Their operators are responsible for their own content and privacy practices. We do not control those services; our responsibility for including or maintaining a link is determined by applicable law.

7. Availability and Disclaimers

We take reasonable care over Website information and availability. Errors and interruptions may occur. We may correct or update content and carry out necessary maintenance, giving notice where reasonably practicable. Changes do not alter existing service agreements or mandatory rights. We remain responsible for the duties imposed on us by applicable law.

8. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, intentional misconduct, gross negligence, or death or personal injury where applicable. Mandatory consumer rights remain unaffected.

9. Privacy and Cookies

Your use of the Website is also subject to our Privacy Policy, which describes the personal data we collect and how we use it, and to our cookie preference settings. You can review or change your cookie choices at any time on the /cookie-settings page.

10. Changes to These Terms

We may update these Terms to reflect changes to the Website or applicable law. The date above identifies the latest revision. Changes apply prospectively and do not alter existing service agreements or mandatory rights. Any acceptance required by law will be obtained separately.

11. Governing Law and Jurisdiction

Spanish law applies, without depriving consumers of any mandatory protection afforded by the law applicable in their country of habitual residence. Jurisdiction is determined by applicable law; consumers retain any right to bring proceedings in their place of residence. Where a choice of court is legally permitted, the courts of the Balearic Islands, Spain, shall have jurisdiction.

12. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.

13. Contact

For questions about these Terms of Service, write to us at:

Email: hello@the-solutioner.com
Web: /contact