The Solutioner

Privacy Policy

Last updated: 2026-10-29

This Privacy Policy explains how The Solutioner ("we", "us") collects, uses, and protects your personal data when you visit www.the-solutioner.com (the "Website"). It is provided in accordance with the EU General Data Protection Regulation (GDPR, Regulation 2016/679) and Spanish data protection law (LOPDGDD 3/2018).

1. Data Controller

The data controller responsible for this Website is:

Antonio Guillermo Fernandez Young
Polígono 17, Parcela 149
07570 Artà
Balearic Islands, Spain
NIF: 37340722S
Email: hello@the-solutioner.com

2. What Data We Collect and Why

Email enquiries. Email links open your mail application. The Website does not submit your enquiry through a contact form; your application sends the message when you choose to send it. We receive your email address, the name and contact details you supply, your message, attachments and accompanying email technical information. Please provide only information needed for your enquiry.

We use this information to answer questions and manage correspondence. Article 6(1)(b) GDPR applies where processing is necessary for steps you request before entering into a contract. For general enquiries, Article 6(1)(f) applies to our legitimate interest in responding to people who contact our business. Providing information is voluntary, but we need sufficient contact and request details to respond.

We retain enquiry correspondence until the enquiry and necessary follow-up are resolved, then delete it unless a continuing purpose justifies retention. Relevant correspondence becomes part of the client record if a contract follows. Records required by law are retained for the applicable statutory period; records needed for legal claims are retained for the relevant limitation period, with use restricted to those purposes. The same criteria apply to retained copies and backups, subject to their deletion cycle.

Website requests and security logs. Visiting the Website sends technical request data to the hosting infrastructure independently of email and cookie choices. Access and security logs may include IP addresses, request times, requested pages, response codes and browser information. Our legitimate interests in operating and protecting the Website, investigating misuse and maintaining availability are the basis under Article 6(1)(f) GDPR. Logs are deleted when no longer necessary for those purposes; relevant incident or claims records may be retained until the investigation or claim and applicable limitation period have ended.

3. Cookies and Similar Technologies

Cookies and similar browser storage are separate from email correspondence and server logs. You can review the available settings and clear a stored choice at /cookie-settings.

Storage strictly necessary for a service you request is exempt from cookie consent. Non-essential storage or tracking requires prior consent, which you may withdraw as easily as you give it, without affecting earlier lawful processing. You can also remove stored cookies through your browser.

4. Data Recipients

Hosting and email providers receive the information needed to supply their services. Providers processing personal data on our instructions must do so under the required data processing arrangements. Processing for purposes they determine is subject to their own privacy notices; an external service is not automatically our processor.

Following a WhatsApp, Instagram or other external link opens a separate service with its own privacy practices. This is distinct from our handling of email enquiries. We disclose information to authorities where required by law and to professional advisers where necessary for advice or legal claims, subject to appropriate confidentiality obligations.

5. Your Rights Under GDPR

If your personal data is processed by us, you have the following rights under Articles 15–22 of the GDPR:

  • Right of access (Art. 15) — request a copy of the personal data we hold about you.
  • Right to rectification (Art. 16) — correct inaccurate or incomplete data.
  • Right to erasure / "right to be forgotten" (Art. 17) — request deletion of your data.
  • Right to restriction of processing (Art. 18).
  • Right to data portability (Art. 20) — receive your data in a structured, machine-readable format.
  • Right to object (Art. 21) — particularly to processing based on legitimate interests.
  • Right to withdraw consent at any time, without affecting the lawfulness of processing already carried out.

To exercise any of these rights, contact us at hello@the-solutioner.com.

You also have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos, AEPD): www.aepd.es.

These rights apply subject to their legal conditions and exceptions. Portability applies to automated processing based on consent or contract; withdrawal applies where consent is the legal basis. We respond without undue delay and normally within one month of receipt. If complexity or the number of requests requires an extension of up to two further months, we will explain the extension within the first month. You may also complain to a supervisory authority in the EU member state of your habitual residence, place of work or the alleged infringement.

6. Security

We apply technical and organisational measures appropriate to the risks, including controls over access to personal data. No transmission or storage method is completely secure. Please do not send unnecessary sensitive information by email.

7. Children

The Website and services are intended for adults. If you believe a child has supplied personal data unnecessarily, please contact us. We will assess the information and delete it where appropriate, subject to any legal duty to retain it.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we use, or legal requirements. The "Last updated" date at the top of this page indicates when the most recent change was made. We encourage you to review this page periodically.

9. Contact

For any questions about this Privacy Policy or our handling of your personal data, write to us at:

Email: hello@the-solutioner.com
Web: /contact