PRE-ARRIVAL VILLA PREPARATION IN IBIZA & MALLORCA
Everything that happens before the door opens for guests
The hour before guests arrive at a villa is the hour that defines the stay. Done well, the property feels lived in, warm, and ready. Done badly, the first impression has to be repaired with apologies. The Solutioner's concierge programme on the islands treats this pre-arrival window as one of the most important parts of the service, and this guide describes what actually happens.
The Day Before
A complete property check happens on the day before the guests arrive. Every room is inspected and put right. Beds are made with fresh linen, dressed exactly as the household has agreed in the pre-arrival brief. Bathrooms are stocked with the toiletries the guests like. Climate control is set so the villa is at the right temperature on arrival. Lighting is set, with the house gently lit rather than glaring. Any small repair items that have surfaced since the last guest are completed.
The pool is at temperature if heating has been arranged. The garden is in show condition. The outdoor lights are tested. See also our guide on the year-round upkeep that makes the pre-arrival check straightforward.
The Morning of Arrival
On the morning of arrival, the final layer is added. Fresh florals are placed. The fridge is stocked according to the agreed brief. The welcome pack is laid out, a bottle of cava on ice, a plate of local fruit, a small selection of cheeses or sweets, depending on the household's preferences. A handwritten note from the team waits on the kitchen island.
If the guests have requested a specific bottle of wine, a particular kind of bread, or anything else from the pre-arrival conversation, it is in place. More on the kitchen side specifically is in our guide to how the household is stocked before guests arrive.
The Arrival Itself
A team representative meets the guests at the villa, hands over the keys, walks them through the practicalities (climate control, pool, alarm, wifi, where the towels are), and leaves the family to themselves. If the guests prefer a self-check-in, that is also straightforward, with codes and a simple guide arriving by message before they land. The aim is to match the host's preference rather than impose a single pattern.
The First Twenty-Four Hours
The hours after arrival are when small adjustments are needed. A bed firmness that does not suit. A request for a different brand of coffee. A change to a restaurant booking. The team is reachable through the first day and beyond, and a check-in message goes out the following morning to make sure the family has everything they need. The team can also coordinate a driver to be on standby for the first evening alongside the elements covered here.